Giant AI: Your knowledge, instantly accessible
"Which campaigns performed best this quarter?" "What's our safeguarding process?" "How do I process a legacy gift?" Your team asks questions like these every day. Giant AI helps them get answers in seconds - drawn from your own policies, documents, and data, not the internet's best guess.
Built specifically for charities by a team that's worked in the sector for over a decade, Giant AI is designed with the ethics, security, and practicalities of the sector in mind. It's a safe, straightforward way to start using AI where it can make a real difference.
What your team can do with Giant AI
Your team's knowledge is often scattered - across systems, documents, and people's heads. Giant AI brings it together and makes it searchable, so your staff can spend less time hunting and more time doing.
Ask questions across your data
Which campaigns are driving your most engaged supporters? How are different donor segments responding to appeals? Giant AI lets your team ask questions in plain English and get answers drawn from your actual data - not gut instinct or guesswork.
Find information without the hunt
Policies buried in SharePoint. Procedures someone shared months ago. That document you know exists but can't find. Giant AI searches everything you've connected and surfaces the right answer in seconds - so your team can keep moving.
Preserve knowledge when people leave
When experienced staff move on, they take a lot with them - why that process exists, how that tricky situation was handled, the "how we do things here" that never made it into a document. Giant AI keeps that knowledge accessible, so new starters aren't starting from scratch.
Stay consistent when it counts
Safeguarding queries. Donation questions. Complaint responses. When you're dealing with sensitive situations or vulnerable people, your team needs to know they're giving the right answer. Giant AI points them to your trusted policies and guidance, every time.
How Giant AI works
Connect your content and data
Giant AI connects to your website, documents, knowledge bases, internal guidance, CRM and donation platforms - your organisation's information, all searchable from one place.
Ask in plain English
Your team asks questions naturally - just like asking a colleague. "What's our complaints procedure?" "How do I process a legacy gift?" "Show me this quarters campaign performance by channel." Giant AI searches everything you've connected and gives them the answer - and they can keep asking follow-ups to dig deeper, spot trends, or build out analysis.
Get answers you can trust
Every answer includes sources, so your team can verify information and read the full context. If the answer isn't in your content, Giant AI says so - it won't guess or pull from the internet.
Working with your existing systems
Giant AI integrates with the platforms your team already uses. We're always expanding the list - if you don't see yours here, get in touch and we'll let you know what's possible.
See Giant AI in action
Curious how Giant AI could work for your organisation? We'd love to show you. Get in touch and we'll give you a proper look around and answer your questions.
Security and trust
We know charities can't afford to take risks with data - and that AI raises legitimate questions about privacy, security, and ethics. Giant AI is built with this in mind.
Your data stays yours. Each organisation's content is completely separate, never visible to other organisations, and never used to train AI models. Everything is encrypted in transit and at rest, with role-based access controls and full audit logging.
You choose where your data lives - UK or EU hosting is available to meet your regulatory requirements. All data handling is GDPR-compliant, and we'll provide a data processing agreement as part of setup.
And if you ever stop using Giant AI, you can export your content at any time. Once you close your account, everything is permanently deleted within 30 days.
Frequently Asked Questions
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Giant AI only answers based on the content you've provided - it won't guess or pull information from the internet. Every answer includes citations so your team can verify the source. If something isn't covered in your content, Giant AI will say so rather than making something up. We recommend treating it as a knowledgeable colleague who's read everything: incredibly helpful, but you'd still use your judgement for important decisions.
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If you just want to connect your website, you can be up and running within an hour. More comprehensive setups - multiple document sources, custom prompts, integrations - typically take a few days. Either way, we'll support you through setup to make sure you get the most out of Giant AI.
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No. The web interface lets you upload documents, connect your website, and customise how your assistant behaves - all without any technical knowledge. If you want to integrate Giant AI with other tools via our API, that does require some development capability, but we can help.
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Giant AI connects to CRM systems, donation platforms, your website, documents (PDFs, Word files), and knowledge bases. If you have specific integration needs, get in touch - we're always expanding what Giant AI can connect to.
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Pricing depends on the number of users you need to have access. Get in touch and we'll talk through what setup makes sense for your organisation.
"We believe charities deserve access to AI that's safe, practical, and actually useful. Giant AI came from wanting to bring knowledge and data together in one place, so teams can focus on the work that matters. AI is a huge opportunity for the sector, but it needs to be done right. That's what we're here to help with."
Jon Atkinson, Technical Director at Giant Digital
Explore more of our work
Ready to get started?
Whether you'd like a demo or want to discuss a free trial with your own content, we'd love to hear from you.
Get in touch